In short: Remote monitoring reduces support and maintenance costs by enabling real-time diagnostics, predictive maintenance, and instant alerts. Retailers save on technician visits, minimize downtime, and gain full transparency into service costs per device.

How remote monitoring in Self-Checkout helps retailers

Remote monitoring transforms kiosk maintenance from an on-site, reactive process into a proactive, data-driven strategy. The result: Fewer technician visits, lower service costs, and less downtime:

• No need to send a technician for basic diagnostics.

• Device information is visible online, enabling remote maintenance.

• Usage data enables predictive maintenance before failure.

• Implementing a digital service log additionally provides transparency about maintenance costs per device.

• Instant alerts reduce downtime costs by automatically notifying support teams, often before store staff even notice.

In short: Advantages of cloud-based Self-Checkout Kiosks like the shopreme matrix include POS-vendor independence, simplified maintenance with automated updates, and centralized data management across multiple locations. This enhances flexibility and enables seamless integration into existing store infrastructures.

Key advantages for retailers:

• POS vendor-independent: Connect to any POS system through a single integration. If retailers change their POS provider, the cloud integration can be updated easily.

• Centralized data management: Manage data across stores from one database without replicating POS logic across multiple systems.

• Enhanced flexibility, minimal maintenance, and automated software updates

• Future-proof hardware: Cloud connectivity extends kiosk lifetime and avoids costly reinvestment.

Yes, as part of the unified shopreme ecosystem, you can display relevant Retail Media content across every Self-Service touchpoint, including the matrix SCO. All Retail Media content can be managed centrally in the shopreme Management Console, allowing you to:

• Create and monitor Retail Media content across stores and Self-Service touchpoints

• Integrate your Retail Media Network Platform to automate campaign bookings and create new revenue streams

• Provide brand partners with detailed campaign performance analytics

Yes, in addition to paying directly in the app, Scan & Go users can complete their checkout at the shopreme matrix Self-Checkout Kiosk or at any third-party SCO. Depending on the retailer’s preferred store setup, shoppers can also:

• Pay directly at the shopreme vector Exit Terminal

• Or even finalize their purchase at a traditional cash desk

Completing checkout at the shopreme matrix, shoppers can choose to print an eco receipt. Rather than receiving a full paper receipt, shoppers get a printed QR code that allows them to:

• Download the full digital receipt later.

• Use the same QR code as an exit code at the shopreme vector Exit Terminal.

Eco receipts reduce paper usage by up to 80%, helping retailers cut down on maintenance intervals and operational costs while supporting a more sustainable shopping experience.

Yes, the matrix Self-Checkout Kiosk integrates with your existing POS, eliminating the need for costly replacements or extensive rollouts. Seamless POS integration is at the core of the unified shopreme ecosystem: Each solution can be pre-integrated with many popular POS systems and payment service providers.

How it works with the shopreme matrix SCO:

• Pre-integration with your existing POS and other systems

• A single integration with the shopreme ecosystem

• Quick setup with plug-and-play hardware and software in just minutes

• API-ready software to integrate with any third-party SCO solution